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Service
 The service our
customers receive from Mac-Durgin Business Systems is not only a
reflection on our company as a whole, but we see it as a expression of
our dedication to every customer, and that is why we make every effort
to ensure that our service department performs accurately, courteously,
and expeditiously!
If
you're experiencing a problem with one of our products, please contact us as
soon as possible so that we can have you back running smoothly in no time. Many times printer, copier or fax machine problems can
be easily solved. We have provided several helpful tips on the
most common problems reported
from our customer base below.
We are also a Certified Depot Warranty
Center for all Hewlett Packard, Lexmark, Okidata, Kyocera and Brother printers
Walk-ins Welcome!!
Managed Print Service Accounts
What does Managed Print Services mean to you?
By managing print requirements effectively, your business can
save up to 20% on your total in-house printing costs. Developing and
implementing A total print management strategy can increase your
productivity while lowering your total operating costs. Key areas are:
Decrease Demands on IT; Reduce and control expenses, and Regular evaluations
and reviews.
Common Problems
The following is a list of some known symptoms with our
products; these suggestions may help you to correct things without
calling us, and enable you to continue your daily work.
- Black Lines on copies when using the doc feeder:
check and
clean the slit glass. Often times dust or other particles collect
and attach to the glass causing marks on the copies.
- Black Lines on copies when using the platen top glass:
Check
and clean the large platen glass area to remove any marks. Also,
open the front cover of the copier and pull out/push back in the
blue/green wand about five (5) to six (6) times.
- Skewed copies: Check each drawer for any loose or mis-adjusted paper guides.
- All Black copies: open the front cover of the copier and pull
out/push back in the blue/green wand about five (5) to six (6)
times. (These instructions can be located on the toner boxes as part
of the replacement process).
- Drawer Inoperable: Open the offending drawer and remove any
paper you may find behind that drawer. Watch out for pieces that may
have been torn off. Close drawer, then open and close front cover of
copier to reset.
- "C" Code errors: Please write down the code, open then close
the front cover of the copier to reset. Place service call with that
code for reference.
- Have you used labels
recently in your machine? Labels can cause many problems
if one peels off inside the machine. When using labels, always make
sure there are no label edges that have "turned up" slightly and
exposed the adhesive surface.
- When Sending A Fax, Your Recipient Gets A Big
Vertical Black Line. Your scanning glass is dirty or has
something on it like a piece of tape, white-out, etc…Many laser fax
machines can also make copies. After cleaning the glass, make a copy
and see if the problem went away.
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Contact Information
Telephone
(800) 639-6223 or
(603) 524-1337
FAX
(603) 524-7927
Postal address
570 Union Avenue, Laconia, NH 03246
Sales@macdurgin.com
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